How to check if the servers are under maintenance

If you experience a connection problem (eg error 2.8 or 2.9) you did not before, it is very likely that the servers are under maintenance.

To see if the servers are under maintenance, please visit the Updates tab of the news section.

When servers are under maintenance, we post a news item in this section to indicate. Once maintenance is complete, we do change to indicate that the servers are back online.

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Problems connecting to the game / errors 2.8 and 2.9

This post is for people experiencing connection problems in the launcher or the game Please check all these steps carefully:

- Allods Online is now open beta test, you no longer need beta key for access. Simply having an account gPotato.eu.

- Make sure the date and time of your Windows is correct. If this is not the case, you can not connect. To change the date and time, double-click the time displayed in the lower right corner of your screen.

- If your password contains special characters or punctuation, change http://en.gpotato.eu on and wait about 30 minutes before attempting to connect again

- Check that the servers are under maintenance by visiting the main page. The maintenance is indicated by the logo

- Open your firewall and your router in the TCP / IP ports include: 6970, 9340, 9350, 9351, 9352, 9353, 9390

If you are sure you have checked all the above steps and the problem persists, create an application on our helpline, stating:

-> your gPotato ID
-> the service that you can not reach (eg Allods Online website, the process of updating the Launcher, etc.).
-> your Internet Service Provider
-> Where You Live
-> the date of onset of the problem
-> a screenshot (. jpg format) of the error message received

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Error Java / Internet Explorer / white page in the Launcher

It is very important to update Internet Explorer to the latest version (8) so that the launcher is working properly. You just have to install the updates into your Windows and / or go to the Windows Update site. You can also download and install Internet Explorer 8 from Microsoft's website.

Once you are sure that Internet Explorer is updated to the latest version, thank you check the following items in the menu Tools / Internet Options in Internet Explorer:

• On the Security tab, verify that the security level is the minimum (average).
• Click Custom Level and in the dialog box Security Settings - Internet Zone, click Enable for Active Scripting in the Scripting section.
• In the Privacy section (3rd tab), move the slider at the bottom to accept all cookies.
• Make sure you have Java.
• You can test whether you have the latest version of Java on this page.
• Feel free to restart your computer after installation.

As a last resort, we recommend you try the following manipulations. To determine whether you have a 32-bit or 64-bit, click Start, then click your right-click Computer, then click Properties.

If you have Windows XP, Vista and Seven 32-bit:

• Make sure you have administrator rights on your Windows account.
• Disable UAC (Control Panel> User Accounts>> uncheck the Use User Account Control to help protect your computer). We recommend you to reboot your computer.
• Then click Start> All Programs>> Accessories
• Right-click Command Prompt (Command prompt) and then click Run as administrator
• Type the command regsvr32 jscript.dll
• Type the command regsvr32 vbscript.dll
• You should get a confirmation message for each of these commands.

If you have Windows XP, Vista and Seven 64-bit

• Make sure you have administrator rights on your Windows account.
• Disable UAC (Control Panel> User Accounts>> uncheck the Use User Account Control to help protect your computer). We recommend you to reboot your computer.
• Then click Start> All Programs>> Accessories
• Right-click Command Prompt (Command prompt) and then click Run as administrator
• Type the command cd C: \ Windows \ syswow64
• Type the command regsvr32 jscript.dll
• Type the command regsvr32 vbscript.dll
• You should get a confirmation message for each of these commands.

Then run Allods Online. Feel free to contact us providing as much detail as possible if the problem persists.